Privacy policy

Protection of Personal Information Policy

(Updated January 2026, aligned with April 2025 POPIA Regulations)

 

 

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from www.tailsandtweets.co.za (“the Site”). We comply fully with the Protection of Personal Information Act (POPIA) and the amended Regulations effective 17 April 2025.

Personal Information Collected

Device Information

When visiting the Site, our hosting provider (Shopify) may automatically collect:

  • Web browser type and version
  • IP address and time zone
  • Cookies installed on your device
  • Pages or products viewed
  • Referring websites, ads, or search terms
  • Interaction data with the Site

Technologies used:

  • Cookies – small data files with unique identifiers. (Learn more at allaboutcookies.org)
  • Log files – track actions, IP addresses, browser type, ISP, referring/exit pages, date/time stamps.
  • Web beacons, tags, pixels – record browsing behaviour.

Order Information

 

When you make or attempt to make a purchase, we collect:

  • Name and surname
  • Billing and shipping addresses
  • Payment details (including credit card numbers)
  • Email address and phone number

Together, Device Information and Order Information are referred to as Personal Information.

How We Use Your Personal Information

 

  • Fulfil orders (process payments, arrange shipping, issue invoices/confirmations).
  • Communicate with you about your order or account.
  • Screen for potential risk or fraud.
  • Provide marketing or product information in line with your preferences.
  • Improve and optimize the Site through analytics and advertising performance tracking.

Sharing of Personal Information

  • We do not share your information with third parties unless you have given explicit consent.
  • We use Google Analytics to understand customer behaviour.
  • Information may be shared only to:
  • Comply with laws and regulations.
  • Respond to lawful requests (subpoena, search warrant).
  • Protect our rights and interests.

Behavioural Advertising

We may use your information for targeted advertising.

Do Not Track

We do not alter our Site’s data collection practices when receiving a “Do Not Track” signal from your browser.

Your Rights (Aligned with POPIA 2025)

As a South African resident, you have the right to:

  • Access the personal information we hold about you.
  • Correct, update, or delete your information.
  • Object to processing at any time, free of charge, using Form 1 or equivalent.
  • Lodge a complaint with the Information Regulator if your rights are infringed.

European residents also retain GDPR-aligned rights.

 

Data Retention

We retain Order Information for business records unless you request deletion.

Minors

The Site is not intended for individuals under the age of 16.

Changes

We may update this Privacy Policy to reflect changes in practices, legal requirements, or regulatory updates.

Contact Us

For questions, concerns, or complaints:
info@tailsandtweets.co.za
Tails and Tweets (Pty) Ltd.
Attn: Privacy Compliance Officer
162 Tonetti Street, Halfway House, Midrand, Gauteng, 1685, South Africa