Terms of service

Website Terms & Conditions

(Updated January 2026)

 

This website is operated by Tails and Tweets (Pty) Ltd. (“we”, “us”, “our”). By accessing or using www.tailsandtweets.co.za, you agree to be bound by these Terms & Conditions.

Acceptance of Terms

·       By visiting our site or purchasing from us, you engage in our Service and agree to these Terms.

·       These Terms apply to all users, including browsers, customers, vendors, and contributors.

·       If you do not agree, you may not access the site or use our services.

·       We may update or change these Terms at any time by posting updates on this page. Continued use of the site constitutes acceptance of changes.

 

 

Online Shopping Terms

·       You must be at least the age of majority in your province or state of residence or have consent from a parent/guardian if underage.

·       You may not use our products or services for illegal or unauthorized purposes.

·       You must not transmit viruses, malware, or harmful code.

·       Any breach of these Terms may result in immediate termination of your access to services.

 

Platform Hosting

·       Our store is hosted by Afrihost, which provides the e‑commerce platform enabling us to sell products and services online.

 

General Terms

 

·       We reserve the right to refuse service to anyone at any time.

·       Content you submit (excluding credit card details) may be transmitted unencrypted across networks or adapted to meet technical requirements.

·       Credit card information is always encrypted during transfer.

·       You may not reproduce, duplicate, copy, sell, or exploit any part of the Service without our written consent.

·       Section headings are for convenience only and do not affect interpretation of these Terms.

 

Accuracy of Information

 

·       Information on this site may not always be accurate, complete, or current.

·       Content is provided for general information only and should not be the sole basis for decisions.

·       Historical information is provided for reference and may not reflect current circumstances.

·       We may update or modify site content at any time but are not obligated to do so.

·       You are responsible for monitoring changes to the site.

 

Modifications to Services & Prices

 

·       Product prices may change without prior notice.

·       We may modify, suspend, or discontinue any part of the Service at any time.

·       We are not liable for any modification, price change, suspension, or discontinuance.

 

Products & Services

 

·       Certain products or services may be available exclusively online and in limited quantities.

·       Returns and exchanges are subject to our Return Policy.

·       We strive to display product colours and images accurately but cannot guarantee monitor accuracy.

·       We may limit sales by person, region, or jurisdiction at our discretion.

·       Quantities of products or services may be restricted.

·       Product descriptions and pricing may change without notice.

·       We may discontinue any product at any time.

·       Offers are void where prohibited.

·       We do not guarantee that products, services, or information will meet expectations or that errors will be corrected.

 

Billing & Account Information

 

·       We reserve the right to refuse any order.

·       Orders may be limited or cancelled per person, household, or account.

·       Restrictions may apply to orders using the same account, credit card, or billing/shipping address.

·       If an order is changed or cancelled, we may notify you via the contact details provided.

·       Orders that appear to be placed by dealers, resellers, or distributors may be prohibited.

·       You must provide accurate and current purchase and account information.

·       You agree to promptly update details such as email address and payment information to ensure successful transactions.

·       For more details, see our Returns Policy.

 

Optional Tools & Access

 

·       We may provide access to third‑party tools over which we have no control or input.

·       These tools are offered “as is” and “as available”, without warranties, representations, or endorsements.

·       We are not liable for any issues arising from your use of optional third‑party tools.

·       Use of such tools is entirely at your own risk, and you should review the terms provided by the relevant third‑party provider.

·       Future services or features introduced through the website will also be subject to these Terms.

 

Third‑Party Links & Content

 

·       Our Service may include content, products, or services from third parties.

·       Links may direct you to external websites not affiliated with us.

·       We are not responsible for evaluating or guaranteeing the accuracy of third‑party materials, products, or services.

·       We are not liable for any harm or damages related to transactions with third‑party websites.

·       Please review third‑party policies carefully before engaging in any transaction.

·       Complaints or concerns regarding third‑party products should be directed to the relevant provider.

 

User Comments, Feedback & Submissions

 

·       By submitting ideas, suggestions, proposals, or other materials (“comments”), you grant us unrestricted rights to use, edit, publish, and distribute them in any medium.

·       We are under no obligation to:

o   Maintain comments in confidence.

o   Provide compensation.

o   Respond to submissions.

·       We may monitor, edit, or remove content deemed unlawful, offensive, defamatory, obscene, or otherwise objectionable.

·       You agree that your comments will not:

o   Violate third‑party rights (copyright, trademark, privacy, personality, or proprietary rights).

o   Contain unlawful, abusive, or obscene material.

o   Include malware or viruses that could affect the Service.

·       You may not use false information or impersonate others when submitting comments.

·       You are solely responsible for the accuracy and legality of your submissions.

·       We assume no liability for content posted by you or third parties.

 

Personal Information

 

·       Submission of personal information through the store is governed by our Privacy Policy.

·       Please review our Privacy Policy for details on how we collect, use, and protect your data.

 

Errors, Inaccuracies & Omissions

 

·       Occasionally, information on our site or within the Service may contain errors or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

·       We reserve the right to correct errors, update information, or cancel orders if inaccuracies are identified, even after an order has been submitted.

·       We are not obligated to update or amend information unless required by law.

·       Any update or refresh date shown on the site should not be taken to mean all information has been modified or is current.

 

Prohibited Use

 

You may not use the site or its content for:

·       Any unlawful purpose or to solicit unlawful acts.

·       Violating laws, regulations, or ordinances.

·       Infringing intellectual property rights.

·       Harassing, abusing, defaming, intimidating, or discriminating against others.

·       Submitting false or misleading information.

·       Uploading or transmitting viruses, malware, or harmful code.

·       Collecting or tracking personal information of others.

·       Spamming, phishing, pharming, pretexting, crawling, or scraping.

·       Obscene, immoral, or harmful purposes.

·       Interfering with or bypassing security features of the Service or related websites.

We reserve the right to terminate your use of the Service for violations of these prohibited uses.

 

Disclaimer of Warranties & Limitation of Liability

 

·       We do not guarantee that use of our Service will be uninterrupted, timely, secure, or error‑free.

·       Results obtained from the Service may not be accurate or reliable.

·       The Service and all products are provided “as is” and “as available”, without warranties of any kind, express or implied.

·       We disclaim all implied warranties, including merchantability, fitness for purpose, durability, title, and non‑infringement.

·       We are not liable for any direct, indirect, incidental, punitive, special, or consequential damages, including loss of profits, revenue, savings, data, or replacement costs, arising from use of the Service or products.

·       Liability is limited to the maximum extent permitted by law in jurisdictions that restrict exclusions or limitations.

 

Indemnification

• You agree to indemnify and hold harmless Tails and Tweets (Pty) Ltd, including our affiliates, partners, officers, directors, agents, contractors, suppliers, and employees, from any claims, demands, or damages (including reasonable legal fees) arising from:

• Your breach of these Terms.
• Your violation of applicable laws.
• Your infringement of third‑party rights.

Severability

• If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will continue to be valid and enforceable.
• The unenforceable portion will be severed without affecting the rest of the agreement.

Termination

• These Terms remain effective unless terminated by either you or us.
• You may terminate by notifying us that you no longer wish to use our Services or by ceasing use of the site.
• We may terminate immediately, without notice, if you fail to comply with any provision of these Terms.
• Upon termination, you remain liable for all amounts due up to the termination date.
• We may also deny you access to our Services (or any part thereof).

Entire Agreement

• These Terms, together with any policies posted on the site, constitute the entire agreement between you and us.
• They supersede any prior agreements, communications, or proposals, whether oral or written.
• Failure to enforce any provision does not constitute a waiver of rights.
• Ambiguities in interpretation will not be construed against the drafting party.

Governing Law

• These Terms and any related agreements are governed by and construed in accordance with the laws of South Africa

 

Changes to Terms

• The most current version of these Terms will always be available on this page.
• We reserve the right to update or change these Terms at any time by posting updates on our website.
• It is your responsibility to review changes periodically.
• Continued use of the site after changes are posted constitutes acceptance of the updated Terms.

Contact Information

• Questions regarding these Terms should be directed to:
  info@tailsandtweets.co.za