Shipping policy

Shipping & Returns Policy

(Updated January 2026)

 

This policy explains how we handle shipping, returns, refunds, and exchanges for purchases made through Tails and Tweets (Pty) Ltd.

Shipping

·       Orders are typically delivered within 3–5 business days.

·       If more than 5 business days have passed, please contact us at info@tailsandtweets.co.za to check the status of your order.

·       Refunds related to shipping delays will be handled via email if necessary.

 

Returns

·       Our return policy is valid for 10 business days from the date you receive your order.

·       To qualify for a return:

o   The item must be unused and in the same condition as received.

o   It must be in the original packaging.

o   Proof of purchase (receipt or invoice) is required.

·       Non-returnable items include:

o   Gift cards

o   Downloadable software products

·       Partial refunds may apply if:

·       Items are not in their original condition.

·       Items are damaged or missing parts not due to our error.

·       Items are returned more than 15 days after delivery.

 

Refunds

·       Once your return is received and inspected, you will be notified via email of approval or rejection.

·       Approved refunds will be processed and credited to your original payment method within a reasonable period.

 

Late or Missing Refunds

·       First check your bank account.

·       Contact your credit card company (posting delays may occur).

·       Contact your bank (processing times vary).

·       If you have completed these steps and still have not received your refund, email us at info@tailsandtweets.co.za

 

Sale Items

·       Only regular-priced items are eligible for refunds.

·       Sale items cannot be refunded.

 

Exchanges

·       Exchanges are only offered for defective or damaged items.

·       To request an exchange, email info@tailsandtweets.co.za and we will provide the delivery address.

 Gifts

·       If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.

·       Once the returned item is received, a gift certificate will be issued.

·       If the item was not marked as a gift, or shipped to the gift giver, refunds will be sent to the gift giver.

 

Return Shipping

  • Returns must be sent to:
    162 Tonetti Street, Halfway House, Midrand, 1685, Gauteng
  • Customers are responsible for their own return shipping costs.
  • Shipping costs are non-refundable. If a refund is approved, the cost of return shipping will be deducted.
  • Delivery times for exchanged products may vary depending on your location.
  • For items valued over R1000, we recommend using a trackable shipping service or purchasing shipping insurance.
  • We cannot guarantee receipt of returned items without tracking.